Our industry is growing: There are more photographers, wedding venues, planners, makeup artists (and the list goes on) joining the world of weddings today than ever before. Add to that, mobile phones have completely changed couples' expectations as to how they find and discover their wedding pros. Whether you're new to the weddings industry or you've been at it for more than a decade, your digital brand is more important than ever to finding and connecting with the right couples. The keys? You have to be easy to find, instantly relatable and totally trust-worthy. Here, some of the common digital branding mistakes wedding pros make all the time -- and how to avoid them!
#1 Mistake: It Takes More Than 5 Seconds to Articulate Your Brand to Someone Else
When a couple discovers you online on their phones (be it on The Knot, via search on through social), chances are good that they will make a decision as to whether you're the right person for them in less than 5 seconds. In other words, they're not going to scroll and they're not going to tap around to read more about you. It's on you to make a really great first impression in less than 5 seconds.
How To Avoid It: Use your phone (we repeat, use your phone -- not a laptop or full desktop computer) to do an audit of how you appear online. When you land on your profile on The Knot or on your website, don't tap or scroll around. Take note at what fits on your phone screen and ask yourself: Is what I do clear? Does it look and sound personal? Is the photo the very best representation of my work? If you have to scroll around to communicate the answers to those questions, it's time to reassess those pages.
Brooklyn-based Nine Cakes bakery website (screenshot above) is a great example -- with just a gorgeous photo, clean simple background and their pretty logo and font, it's clear at a glance that their cakes are beautiful and delicious.
#2 Mistake: You Can't Articulate Your Product or Offering In Less Than a Sentence
If this is you, it's possible that you're either offering too many services and you need to separate out one from the other (possibly into two separate businesses or divisions) or you just need a good edit. Regardless, what you sell should be crystal clear and simple to understand so that you, your team and your past and future clients can repeat it easily to everyone they meet.
Our friends at House of Hough (screenshot above) do a great job of articulating their offering and what makes them unique -- "House of Hough is a specialty linen rental company known for its design expertise and style infusion into each event through gorgeous linens, napkins, chargers, and chair treatments."
How To Avoid It: Edit your product offerings until you have it down to one sentence.
So for example, you might take this: "We rent out tents, lighting, chairs for weddings and events. We are located in Phoenix but will travel outside of the city. We also do custom and have been a family-owned business for over 25 years."
And turn it into this: "We are a family-owned tent rental company that specializes in Phoenix and Scottsdale weddings and events"
#3 Mistake: You Don't Have a Tagline
A tagline is different from your one-sentence value prop (#2). While your one-sentence value prop should contain what it is you're selling, your tag line is like the caption to your brand. In other words, your tag line should allude to your story, your point of view, and how you want your clients to feel.
For example, when we first launched The Knot, our tagline was "Weddings for the real world" because we wanted our brand to be relatable and modern in contrast to all the stuffy, traditional wedding resources that existed at the time. Today, our tagline is "Yours. Truly."
Another good example of a tagline that works are wedding photographer couple, The Hons. They're a tell-it-like-it-is couple with a candid, modern approach to wedding photography. Their tagline is "Moments that matter."
How To Avoid It: If you don't have one, get to work! Sit down with your team and create a word cloud of phrases or words that relate back to your story and personality. Don't settle for one that sounds generic like it could be someone else's. You do you!
#4 Mistake: You Don't Have A Defined Set of Hero Images
You may have hundreds (or thousands) of images of your venue or examples of your work but only a small handful belong at the top of your website, as your hero image on your profile on The Knot or as your intro image on Facebook. If the images you're using to represent your brand are all different and don't have a chohesive story or message, you're creating visual confusion. you're essentially creating a question in couples' minds as to whether you're really who you say you are.
Above are the images that appear at the top of Dallas-based wedding planner, Emily Clarke's website -- totally signature! She has clearly taken the time to curate images that best represent what it is that she does.
How To Avoid It: Curate. Go through your body of work and pinpoint the 10-20 images that best represent your brand and business. Then replace your landing pages (eg, all the places couples can find you online) with your new branded images. If you don't have the right images, it's worth investing in a photo shoot or hiring a photographer to shoot details of your work at your next big event.
#5 Mistake: You Don't Have Design Brand Guidelines
We know most of you aren't designers with InDesign chops (neither are we!). But the design (as in your fonts, design elements, colors, graphics) along with the signature words used in association with your brand (be it "playful" and "fun" or "classic" and "sophisticated") should be consistent. Without a set of guidelines, you're essentially creating a question in couples' minds as to whether you're really who you say you are.
So for example, it would be confusing to find your business on The Knot and to see lots of blush and gold real weddings on your profile but then to go to your website and find a bold, modern fonts. Or it would be odd to see lots of edgy real weddings in your portfolio acommpanied by captions that sound super fluffy like, "We're swooning over this bouquet"). It just doesn't fit together.
That's where your brand guidelines come in. They're like a rule book that you and your team should follow when publishing any content on behalf of your brand.
How To Avoid It: Sit down and outline the fonts, colors and even the words you use (or definitely don't use) in association with your brand. (Our planner and designer friend, Jesi Haack's basic design guidelines are above as an example.) Some business owners will hire a designer or a consultant to work with them to get this done. Others will start small with basic guidelines. Regardless, you should have at least a very basic set of fonts, colors and voice guidelines for you and your team to use.
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