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Webinar Recap: Tech Talk | New Messaging Experience

Topics: Webinars, Topics: Marketing

Miss our Tech Talk with The Knot Product team? They dished on all of the new messaging features available to couples and wedding pros...get the scoop!

MYA - #2

As a valued partner, your business needs are our top priority, and at the end of the day, we’re successful if you’re successful. Wedding pros like you are at the center of everything we do, which is why we continue to grow and develop our site and tools to make sure you have the best-in-class technology to help you connect with qualified couples and grow your business. One of the ways we're doing this is through our new messaging system!

Member Inbox

Through The Knot Planner App Inbox, we learned that couples were craving a messaging system that would make it easier for them to connect with you. Introducing the member Inbox! This desktop inbox feature is the focal point of all direct communication with wedding pros and is designed to increase open and response rates of your messages.

Couples access your messages in 3 places!

The member inbox is linked to the members' email address, which means any message you send them will not only appear when couples log in to and The Knot Wedding Planner App, but it will also appear in their personal email inbox! That means, couples can connect with you anytime, anywhere, with any device, and they'll never miss a message from you!

How do we do this?

Through the member email alias. This email address allows our members to use their preferred email provider, and always keeps them connected to you through their account with The Knot. So that means your messages get delivered to couples in 3 places at once, for increased response rates!

3 ways to respond to couples' messages!

Not only can you respond to messages in My Account, but you can now also respond directly in your business email! To respond to messages, you can simply reply directly to the email message alert you received in your business email. Or, copy and paste the member email address provided to you and create a new email message from your preferred email system.

Want to learn more? Check out our webinar playback!